Objetivos

British english This course Is directed to all students who want to acquire the necessary language skills they need to work at hotels and to become hotel receptionists. It provides the student with all the necessary language skills and vocabulary to both understand and produce oral and written messages of an intermediate complexity in English. This course provides opportunities for the learner to respond professionally to the language used in familiar situations by guests, customers and suppliers to the tourist service by attending satisfactorily to the needs they have. Throughout the course, the learner will come across very many real situations. In these situations the learner has to interpret the communicative aims of the writers and numerous interlocutors to effectively deal with what occurs. These tourist sector clients and customers write, appear in person and speak by phone and the learner has to respond to each situation by using the phone, the fax, booking forms, contracts, customer satisfaction surveys and email appropriately. By the end of this course, the learner will be able to fluently express themselves with customers and suppliers at an intermediate level in a way fitting that of a tourist industry professional in the area of customer service and attention.

Índice

Receptionists and Hotel Workers Commercial and administrative management of tourist services - Guests and Tourists I Commercial and administrative management of tourist services - Guests and Tourists II Commercial and administrative management of tourist services - Receptionists & Hotel Workers I Commercial and administrative management of tourist services - Receptionists & Hotel Workers II Commercial and administrative management of tourist services - Typical Situation Commercial and administrative management of tourist services - Hotel Services I Commercial and administrative management of tourist services - Hotel Services II Commercial and administrative management of tourist services - Customer service and satisfaction I Commercial and administrative management of tourist services - Dialogue Questions Commercial and administrative management of tourist services - Typical Situation: Checking into a hotel Commercial and administrative management of tourist services - The Hotel. You've got mail Commercial and administrative management of tourist services - Course test

Ficha técnica

Número de horas
20
Formato
Curso e-learning

En la misma categoría

5 otros productos en la misma categoría: