Objetivos

British english This course Is directed to people who work or would like to work in the tourism sector and, specifically, in the customer care sector. During this course the learner will acquire the necessary language skills and vocabulary to successfully understand oral and written messages of an intermediate complexity in English.  This course provides opportunities for the learner to respond professionally to the language used in familiar situations by tourists, guests and customers by attending satisfactorily to the needs they have.  Throughout the course, the learner will come across many real situations. In these situations the learner has to interpret the communicative aims of the writers and numerous interlocutors to effectively deal with what occurs.  These tourist sector clients and customers write, appear in person and speak by phone and the learner has to respond to each situation by using the phone, the fax, booking forms, contracts, customer satisfaction surveys and email appropriately.  By the end of this course, the learner will be able to fluently express themselves with customers and suppliers at an intermediate level in a way fitting that of a tourist industry professional in the following areas: customer service and attention, transport suppliers, contingency and emergency resolutions and solving complaints.

Índice

Tourist Customer Service Tourist customer service - Vocabulary for a Tourist I Tourist customer service - Vocabulary for a Tourist II Tourist customer service - Crew Members and Security I Tourist customer service - Crew Members and Security II Tourist customer service - Departures, Arrivals & Useful Terms I Tourist customer service - Departures, Arrivals & Useful Terms II Tourist customer service - Typical Situation: Information Desk Tourist customer service - Booking A Railway Ticket For Advance Travel From An Agency Tourist customer service - An Agency With A Problem And Reporting Lost Property To A Station Guard Tourist customer service - Dialogue Questions Tourist customer service - Train Transport. You’ve got mail Tourist customer service - Course test

Ficha técnica

Número de horas
20
Formato
Curso e-learning

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