Objetivos

British english This course Is directed to people who manage or work in travel agencies or tourist information desks. During this course the learner will acquire the necessary language skills and vocabulary to successfully produce and understand oral and written messages of an intermediate complexity in English. This course provides opportunities for the learner to respond professionally to the language used in familiar situations by guests, customers and suppliers to the tourist service by attending satisfactorily to the needs they have. Throughout the course, the learner will come across very many real situations both in travel agencies and tourist information desks. In these situations the learner has to interpret the communicative aims of the writers and numerous interlocutors to effectively deal with what occurs. These tourist sector clients and customers write, appear in person and speak by phone and the learner has to respond to each situation by using the phone, the fax, booking forms, contracts, customer satisfaction surveys and email appropriately. By the end of this course, the learner will be able to fluently express themselves with customers and suppliers at an intermediate level in a way fitting that of a tourist industry professional in the following area: working with travel agencies, tourist information offices and transport suppliers.

Índice

Travel Agencies and Tourist Information Presentation of tourist information - Negotiating Contracts for Online Provision I Presentation of tourist information - Negotiating Contracts for Online Provision II Presentation of tourist information - Giving Information to Tourists about Environmental Practice & Legislation I Presentation of tourist information - Giving Information to Tourists about Environmental Practice & Legislation II Presentation of tourist information - Dialogue Questions Presentation of tourist information - Formal Writing Practice. Arranging a Meeting Presentation of tourist information - Dealing with an Accident & Insurance Claim I Presentation of tourist information - Food & Beverage Suppliers Presentation of tourist information - Problems with Delivery Suppliers Presentation of tourist information - Typical Situation: Travel agency Presentation of tourist information - Tourism. You've got mail Presentation of tourist information - Course test

Ficha técnica

Número de horas
20
Formato
Curso e-learning

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